The Computron
Zero Risk IT Support Guarantee

The Computron 4 Point, Zero Risk Guarantee takes all
the worry out of your IT decisions

“The technology risk is ours instead of yours”

1. WE GUARANTEE YOU Full Credit If We Fail To Fix Your Problem Fast Enough If we fail to match the response times guaranteed to Fully Managed subscribers you won’t pay to have the problem fixed – that’s right we’ll fix it at our cost and credit your monthly subscription for the amount of time that we spend fixing the problem. That way you won’t ever pay for service that you don’t get.

2. WE GUARANTEE YOU A Fixed Price We offer fixed price quotations on our projects. This means that projects are completed on budget, without any “surprise” or hidden fees. You know exactly where you stand and the project risk becomes ours, rather than yours.

3. WE GUARANTEE YOU Will Only Ever Need To Pay Once. Have you ever paid an IT Support Company to install a computer or a network, then paid them to repair it and then paid them to repair it again? While our competitors’ profit 2 or even 3 times for projects that have gone wrong, we get it right first time. With Computron you’ll never pay for the one project two times, or even three times. If we have to return to repair the problem you don’t pay – we’ll fix it free no matter what it takes.

4. WE GUARANTEE YOU All Hardware And Software Purchases If we specify, procure and install hardware or software for you, and it doesn’t do the job we said it would, or if it ever goes down as a result of our error, oversight or fault, we’ll fix it free of charge no matter what it takes. That includes parts, labour, and anything else necessary including the pizzas!